Making a Claim on Your Travel Insurance
Policies bought on or after 24th December 2009
Emergency Medical Assistance +44 (0) 2920 468 798
Policies bought between 1st February 2007 and 23rd December 2009
Emergency Medical Assistance +44 (0) 845 601 6543
Please call this number if you require emergency medical assistance whilst travelling.
To Report a claim on your return from your trip
To report a claim call:
0844 482 8080 (for policies bought on or after 24th December 2009)
0844 482 0802 (for policies bought between 1st February 2007 and 23rd December 2009)
Our claim team is available Monday to Friday 9:00 am to 5:00 pm.
Alternatively you can register your claim by completing our online form.
The Claims Team
Elephant Travel Insurance claims are handled by Drakefield Insurance Services Limited, whose claims team is based in Basildon in Essex, headed by Operations Manager, Lisa West. All staff are fully trained and we have a commitment to continual personal development through in house and external training.
Our staff, once allocated will handle your claim from first notification through to conclusion.
To report a claim please call the Claim's Line on:
+44 (0)844 482 8080 (for policies bought on or after 24th December 2009)
+44 (0)844 482 0802 (for policies bought between 1st February 2007 and 23rd December 2009)
We will partially complete the claim form and send it to you. We are able to communicate with you by post or email.
Service Standards
You can expect the following service standards: -
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90% of telephone calls to be answered within 30 seconds
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New claim acknowledged within 5 working days
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All correspondence answered within 5 working days
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Payments issued within 10 working days of finalisation
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Complaints acknowledged within 3 working days and answered within 5 working days
Helping us to help you
Please assist us in settling your claim quickly by: -
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Answering all correspondence promptly
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Providing all information requested
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Quoting all references provided by us on your correspondence